The Table Top Entrepreneurs

Live Animal Arrival

WARRANTY

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Lets beguine with this is not the page we enjoyed creating nor is it a page we want you reading after a shipping mishap. The benefits vastly outweigh the risk found in our industry A.K.A Your Hobby. If you are new to this hobby in these COVID Times animal shipping may seem as part of our re-tooled new normal. Truth is breeders have shipped their animals to customers just like you, long before The Pandemic. In the early days live animal arrival was a task to be accomplished. A Breeder Warranty was a hot ticket, it was a safe investment, your money was safer with them then even the pet stores of the time. A trend that holds true to this very day. 

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Let us fast forward to now. The 21 Century has been kind to reptile breeders and their respective animal couriers. Live animal couriers such as Reptile Express have drastically changed the landscape of animal shipping & transportation.

With all of these amazing advances in the live animal shipping industry from time to time we still encounter negative moments and experiences. The dreaded (DOA) Dead on Arrival is still an unfortunate event rarely seen yet still a reality. If you are reading this before your purchase rest assured we do all in our power to avoid this reality, if you are reading this and this has become your reality. We are here to help you threw the trauma of the heart break. We are prepared to make this right to every extent you will allow us to assist.

 

Now for the hard part. We believe you we just need your help in order to record the incident this allows us to improve our methods in order to prevent such a thing from happening again.

 

Below we have listed our policies and protocols to assist you in the first moments.

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If you receive your order DOA, You Must Report The Problem At the Time Of Arrival. We stand behind our product for 3 days from date the item(s) arrive. If the animal perishes within our guarantee, we will provide a replacement. You will have to provide proof.

All live shipments are taken to the shipper location. This reduces the amount of stress on the animal(s). And the animals are only in the shipping containers for a few hours before they arrive at your location.

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• Live arrival Only for all Amphibians i.e. Frogs, Salamanders, Newts
  – Once these items have been delivered there is no extended warranty
   

• All Lizards, Snakes, Scorpions and Tarantulas are covered for 3 days after arrival
   

• All claims of a DOA must be called in
  if a phone message is left, please be sure to include your name, phone number, exact nature of the problem, exact number  and species involved.
   

• All DOA claims must be accompanied by an e-mail referencing the same as a phone call, as well as a digital photo showing the animals, this e-mail should be emailed to:
  tabletopentrepreneurs@gmail.com

• All claims must be reported within 24 hours of receiving your order
   

• Prices are subject to change without notice.
   

• We only ship a replacement once per customer on a case by case Basis.
   

We use heat packs to help keep the animals warm. We guarantee that our products are of the best quality available.

All items are packed according to the item and the length of their shipment as quoted by the carrier.

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We will respond within 24 hours, to emails sent to us at tabletopentrepreneurs@gmail.com 

If you would prefer to contact us by phone, please feel free to call us at 1-506-380-7089